Frequently Asked Questions
Below are answers to the most common questions about online physiotherapy at Physio247.If you’re unsure whether your symptoms are suitable, you can book an appointment and your physiotherapist will guide you.
About online physiotherapy
Can physiotherapy be done online?
Is online physiotherapy as effective as in-person care?
How does an online assessment work?
What equipment do I need?
What if I’m not confident using video?
Can physiotherapy be done online?
Is online physiotherapy as effective as in-person care?
How does an online assessment work?
What equipment do I need?
What if I’m not confident using video?
Can physiotherapy be done online?
Is online physiotherapy as effective as in-person care?
How does an online assessment work?
What equipment do I need?
What if I’m not confident using video?
Appointments and practical questions
Do I need a referral from my GP?
Will I get exercises?
What should I wear?
How long is an appointment?
What should I wear?
Can you help after surgery?
Do I need a referral from my GP?
Will I get exercises?
What should I wear?
How long is an appointment?
What should I wear?
Can you help after surgery?
Do I need a referral from my GP?
Will I get exercises?
What should I wear?
How long is an appointment?
What should I wear?
Can you help after surgery?
Clinical scope and safety
Should I see a physiotherapist or a GP first?
Is online physiotherapy effective?
Can you tell me if I need a scan or X-ray?
What if online care is not suitable for my issue?
Should I see a physiotherapist or a GP first?
Is online physiotherapy effective?
Can you tell me if I need a scan or X-ray?
What if online care is not suitable for my issue?
Should I see a physiotherapist or a GP first?
Is online physiotherapy effective?
Can you tell me if I need a scan or X-ray?
What if online care is not suitable for my issue?
Diagnosis, scans, and safety
Can you diagnose my condition online?
What if I need a scan?
When is online physiotherapy not appropriate?
Can you diagnose my condition online?
What if I need a scan?
When is online physiotherapy not appropriate?
Can you diagnose my condition online?
What if I need a scan?
When is online physiotherapy not appropriate?
Using Physio247
Do you treat people outside the UK?
Do you offer ongoing support?
Do you accept insurance?
How do I book?
Do you treat people outside the UK?
Do you offer ongoing support?
Do you accept insurance?
How do I book?
Do you treat people outside the UK?
Do you offer ongoing support?
Do you accept insurance?
How do I book?
Payments & refunds
What is your cancellation policy?
Do you offer refunds for single sessions?
Are packages refundable?
What if my physiotherapist decides physiotherapy isn’t appropriate?
What if Physio247 cancels or needs to reschedule?
What is your cancellation policy?
Do you offer refunds for single sessions?
Are packages refundable?
What if my physiotherapist decides physiotherapy isn’t appropriate?
What if Physio247 cancels or needs to reschedule?
What is your cancellation policy?
Do you offer refunds for single sessions?
Are packages refundable?
What if my physiotherapist decides physiotherapy isn’t appropriate?
What if Physio247 cancels or needs to reschedule?