What
is the cost
How we price our services
We offer transparent, upfront pricing. You pay only for appointments you book. Our goal is to keep your recovery affordable over time.
Initial assessments and follow up sessions cost £30. Appointments usually last 30mins but this could include administration time, preparing documents and exercise programs.
If you have another issue that's not related then we will need a double appointment. In some cases multiple issues are linked and are assessed as one issue. For example, multiple joint pains linked to a possible inflammatory arthritis. This will be charged as a single appointment.
Payment & insurance
You can pay securely online with debit/credit card.
We issue an itemised invoice suitable for most private health insurance claims.
If your insurer covers physiotherapy, you can submit the invoice following your provider’s policy. We are not tied to any one insurer.
If you need to cancel or reschedule: please give at least 24 h notice, or we may charge a small late-cancellation fee (see our T&Cs).
What’s included in each session
Every online session includes:
full review of history and symptoms
clear explanation of findings in plain English
personalised exercises or rehab plan tailored to you
email summary of your plan (so you don’t need to write notes during the call)
follow-up options if your symptoms change
Interactive video if calls if required
No hidden fees, no upselling, no surprise charges, just straightforward physiotherapy.
Why choose this model with Physio247
straightforward pricing, no extras
lower overhead thanks to online delivery, savings we pass to you
flexible follow-up options depending on your needs
packages designed for long-term recovery and value
invoice format compatible with most private insurers
Cancellation & refund policy
We keep our policies simple and fair. Because appointment times are reserved specifically for you, we ask for reasonable notice if you need to make a change.
You can cancel or reschedule up to 24 hours before your appointment at no cost.
If you cancel or reschedule with less than 24 hours' notice, the full session fee may still apply.
If you miss the appointment without letting us know, the session is charged in full.
We understand that emergencies happen. If something unexpected prevents you from attending, please contact us as soon as possible.
Refunds for canceled sessions
If you cancel more than 24 hours in advance, we’ll refund the session fee in full.
Refunds are issued to the original payment method and usually appear within 5–10 business days, depending on your bank.
If we need to cancel
If we ever need to reschedule or cancel your appointment:
we’ll give as much notice as possible
you can choose a new time or receive a full refund
If physiotherapy is not appropriate
If your physiotherapist determines during the assessment that your symptoms require urgent medical care or a GP review instead of physiotherapy:
we will explain why
we will guide you on the safest next steps